Privacy Policy
1. This privacy policy applies to the Shekinah Roots Ltd website at https://shekinahroots.com/ (the “Website”). We at Shekinah Roots take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).
2. For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Althea Blake at our address: Fullers Mead, Harlow, Essex, CM17 9AT.
3. By using the Website, you consent to this policy. We are registered with the Information Commissioner’s Office for this purpose.
Information we collect
4. We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you wish to sign up for our free e-newsletter or other resources, or registering for one of our workshops.
5. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
6. We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.
7. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:
7.1 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
7.2 If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
7.3 Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you;
7.4 Where you have consented to receive our e-newsletters, from time to time to provide that to you.
Disclosure of your information
8. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.
9. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in.
10. If you do not want us to use your data for our [or third parties’] use, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or you can do so by writing to us at the address detailed in clause 2, or sending us an email to info@shekinahroots.com at any time.
11. Please be advised that we do not reveal information about identifiable individuals to any third parties but we may, on occasion, provide them with aggregate statistical information about our visitors.
Controlling the use of your data
12. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at althea@rootspod.co.uk at any time.
Where we store and transfer your data
13. As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.
14. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the DPA and GDPR. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.
15. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
16. We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Shekinah Roots business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.
17. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
18. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at info@shekinahroots.com
Security
19. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
Third party links
20. You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Use of cookies
21. Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our Website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.
Your rights
22. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to info@shekinahroots.com
23. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.
24. You have the right to change the permissions that you have given us in relation to how we may use your date. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to info@shekinahroots.com
Refund policy
25. NO REFUND POLICY FOR REGISTRATIONS
26. Once paid, the registration fee(s) for any and all Team Building Experiences or 2:1 or Team Coaching Programmes, both online or in-person, are non-refundable.
27. By registering for the Shekinah Roots Ltd’s Team Experiences, you acknowledge that Shekinah Roots Ltd does not make any promise, representation, warranty, or guarantee whatsoever as to whether you will ultimately attain sufficient understanding, knowledge, or skill to become a thriving team that effectively communicates. Regardless of outcome, once paid, the registration fee becomes non-refundable – without any exceptions. Any right to a refund is not dependent on the levels of success after attending this team experience.
Tax information
28. No VAT is included in this sale. Please note that Shekinah Roots Ltd is not responsible for any additional taxes that may be assessed by any taxing agency on your purchase due to our processing being located in the United Kingdom.
Payment information
29. Shekinah Roots Ltd is a United Kingdom-based business with the ability to process most bank cards in many other currencies. We presently accept credit/debit cards from Visa, MasterCard, and American Express in US dollars and Pound Sterling only. The payment amount charged to your credit or debit card will be processed in the payment currency displayed on the checkout page. The amount you pay in your selected currency may be based on a currency exchange rate, which is set at the time of purchase. This amount may fluctuate based on changes in the exchange rate between your selected currency and USD/GBP. Shekinah Roots Ltd is not responsible for any changes on our website after your payment or discrepancies against rates listed by other foreign currency exchange services.
30. Cheques, Wire Payments, and Money Orders are not currently accepted. If you are unable to pay using one of the payment types available on our website, please contact our office at info@shekinahroots.com to determine whether any alternate payment arrangements may be available.
Changes to this policy
31. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data. We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at info@shekinahroots.com
Version: March 2022
How to complain
32. If you have any concerns about our use of your personal information, you can make a complaint to us at althea@shekinahroots.com
You can also complain to the ICO if you are unhappy with how we have used your data:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
